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SMILE AUTO CAR WASH

Philippines

Terms  &  Conditions

Effective Date: July 2026
Last Updated: July 2026

Welcome to Smile Auto Car Wash

Welcome to Smile Auto Car Wash, a vehicle care brand proudly owned and operated by BD GLOBAL INC.

At Smile Auto Car Wash, we are committed to delivering fast, reliable, and professional vehicle cleaning services through modern equipment, quality products, and exceptional customer service.

These Terms and Conditions ("Terms") govern your access to and use of our website, products, services, online payment facilities, membership programs, promotions, and any other services provided by Smile Auto Car Wash.

By accessing our website, booking a service, purchasing a membership, or making any payment, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree with these Terms, please discontinue using our website and services.

1. About Smile Auto Car Wash

Smile Auto Car Wash is operated by BD GLOBAL INC., a company duly organized under the laws of the Republic of the Philippines.

Our mission is to provide customers with a convenient, efficient, and high-quality vehicle care experience while maintaining professional service standards and customer satisfaction.

Depending on the branch and service availability, we may offer:

  • Automatic Car Wash

  • Premium Wash Packages

  • Interior Cleaning

  • Wax Application

  • Tire Shine

  • Vehicle Detailing

  • Membership Subscription Programs

  • Promotional Packages

  • Other vehicle care services introduced from time to time

 

The services available at each branch may vary based on operational capacity, equipment, staffing, and local conditions.

2. Eligibility

To use our services, you confirm that:

  • You are at least eighteen (18) years of age, or you are using our services with the consent of a parent or legal guardian.

  • You have the legal authority to enter into a binding agreement.

  • All information you provide is accurate, complete, and up to date.

  • You are authorized to use the payment method selected during checkout.

  • You will use our services only for lawful purposes.

 

Smile Auto Car Wash reserves the right to refuse service or cancel any transaction if false, misleading, or fraudulent information is provided.

3. Our Services

Smile Auto Car Wash continuously strives to maintain consistent service quality across all locations.

However, certain services may not always be available due to factors including:

  • Branch operating hours

  • Equipment maintenance

  • Weather conditions

  • Water supply interruptions

  • Power outages

  • Public holidays

  • Safety concerns

  • Operational capacity

 

We reserve the right to temporarily suspend or modify any service whenever necessary to ensure operational efficiency or customer safety.

Such changes do not constitute a breach of these Terms.

4. Pricing and Promotions

All prices displayed on our website are quoted in Philippine Peso (PHP) unless otherwise stated.

Applicable taxes may already be included in the displayed prices where required by law.

From time to time, Smile Auto Car Wash may offer:

  • Promotional pricing

  • Membership discounts

  • Seasonal campaigns

  • Bundle offers

  • Referral rewards

  • Digital coupons

Promotional offers:

  • cannot be exchanged for cash;

  • may not be combined unless expressly stated;

  • are subject to their individual promotional terms; and

  • may be modified or withdrawn without prior notice.

Prices may also change from time to time due to operational costs, supplier pricing, taxes, or market conditions.

5. Reservations and Walk-in Services

Customers may obtain our services by:

  • visiting one of our branches;

  • making an online reservation (where available);

  • using a membership subscription;

  • participating in promotional campaigns.

 

Reservations are confirmed only after successful payment or confirmation, where applicable.

Customers are encouraged to arrive on time for scheduled appointments.

 

If a customer arrives significantly later than the scheduled appointment, Smile Auto Car Wash may:

  • reschedule the appointment;

  • shorten the service where operationally necessary; or

  • request the customer to wait for the next available service slot.

 

This policy helps us maintain efficient operations for all customers.

6. Reservations and Payments

Smile Auto Car Wash accepts secure electronic payments through trusted payment partners.

Available payment methods may include:

  • Visa

  • Mastercard

  • Debit Cards

  • GCash

  • Maya

  • QRPH

  • Other payment methods made available through our payment providers

 

All online transactions are processed through secure third-party payment gateways.

Smile Auto Car Wash does not store customers' complete credit card numbers, CVV codes, PINs, or other sensitive payment credentials.

Payment processing is performed in accordance with applicable security standards implemented by our payment service providers.

A transaction is considered successful only after payment authorization has been confirmed.

If a payment cannot be completed successfully, no service booking shall be deemed confirmed until payment has been received.

7. Membership Subscription

Smile Auto Car Wash may offer membership subscription plans that provide customers with recurring vehicle wash benefits and other exclusive promotions.

Membership plans, pricing, service inclusions, billing frequency, and eligibility requirements will be clearly displayed at the time of enrollment.

 

By subscribing to a membership plan, you agree to the following:

  • Membership benefits are intended solely for the registered member unless otherwise specified.

  • Memberships may not be transferred, resold, or shared without our prior written consent.

  • Certain membership plans may renew automatically until cancelled in accordance with the applicable membership terms.

  • You are responsible for ensuring that your selected payment method remains valid throughout your membership period.

  • Failed or declined payments may result in suspension or termination of membership benefits until payment is successfully completed.

 

Smile Auto Car Wash reserves the right to modify, suspend, or discontinue any membership program with reasonable prior notice where practicable. Such changes will not affect services that have already been paid for unless otherwise permitted by law.

Abuse, fraudulent use, or repeated misuse of membership benefits may result in immediate suspension or cancellation of the membership without refund where permitted by applicable law.

8. Customer Responsibilities

To ensure a safe and efficient service experience, customers agree to the following responsibilities before and during the service:

  • Provide accurate booking and payment information.

  • Remove all valuables, cash, electronic devices, important documents, and other personal belongings from the vehicle before service.

  • Close all windows, sunroofs, and doors securely prior to entering the wash area.

  • Inform our staff of any existing vehicle damage or special conditions before the service begins.

  • Follow all instructions provided by Smile Auto Car Wash personnel while on the premises.

  • Ensure that the vehicle is in safe operating condition before entering the automatic wash system.

 

Customers remain solely responsible for personal property left inside their vehicles. Smile Auto Car Wash shall not be responsible for the loss, theft, or damage of personal belongings left in the vehicle during or after the service.

9. Vehicle Inspection and Safety

Before providing any automatic car wash service, Smile Auto Car Wash may conduct a visual inspection of the vehicle to determine whether it is suitable for the selected service.

Customers are responsible for informing our staff if the vehicle has any condition that may affect the safety or effectiveness of the wash process, including but not limited to:

  • Loose or damaged side mirrors

  • Loose emblems or badges

  • Roof racks, roof boxes, bicycle racks, or other roof-mounted accessories

  • Oversized tires or modified suspension systems

  • Damaged antennas or spoilers

  • Cracked windshields or windows

  • Existing paint damage or peeling paint

  • Loose license plates

  • Aftermarket accessories that are not securely installed

  • Any other condition that may increase the risk of damage during the wash process

 

Smile Auto Car Wash reserves the right to refuse or discontinue service if we reasonably believe that providing the requested service may pose a risk to the customer's vehicle, our equipment, our employees, or other customers.

Any recommendations made by our staff regarding service suitability are intended to promote customer safety and protect vehicle integrity.

10. Limitation of Liability

Smile Auto Car Wash exercises reasonable care and follows industry-standard operating procedures in providing vehicle cleaning services.

However, to the maximum extent permitted by applicable law, Smile Auto Car Wash shall not be liable for any loss or damage resulting from:

  • Pre-existing vehicle damage;

  • Loose, damaged, or improperly installed vehicle parts or accessories;

  • Manufacturer defects or normal wear and tear;

  • Aftermarket modifications or non-standard vehicle components;

  • Faded, oxidized, or deteriorated paint finishes;

  • Mechanical or electrical failures unrelated to our services;

  • Damage caused by items left inside the vehicle;

  • Damage arising from inaccurate or incomplete information provided by the customer; or

  • Events beyond our reasonable control, including but not limited to natural disasters, severe weather, flooding, earthquakes, power interruptions, government actions, labor disputes, or other force majeure events.

 

Nothing in these Terms shall exclude or limit any liability that cannot be excluded or limited under the applicable laws of the Republic of the Philippines.

Customers are encouraged to inspect their vehicle immediately after the completion of the service and promptly report any concerns to our staff before leaving the premises. This enables us to investigate and address any issues in a timely manner.

11. Cancellations and Refunds

Customers may cancel a reservation before the scheduled service begins, subject to any applicable cancellation conditions communicated at the time of booking.

If payment has already been completed, refund requests will be reviewed in accordance with our Refund Policy.

Refund eligibility may depend on factors including, but not limited to:

  • Whether the service has already been performed;

  • Whether the cancellation was initiated before service commencement;

  • Payment verification requirements; and

  • Other circumstances permitted under applicable laws and regulations.

 

Approved refunds will generally be processed through the original payment method whenever reasonably possible. Processing times may vary depending on the customer's financial institution or payment service provider.

Nothing in this section limits any consumer rights provided under the applicable laws of the Republic of the Philippines.

12. Intellectual Property

All content available on this website, including but not limited to:

  • The Smile Auto Car Wash name and logo;

  • BD GLOBAL INC. trademarks and branding;

  • Photographs and videos;

  • Website design and layout;

  • Graphics and illustrations;

  • Text, service descriptions, and promotional materials; and

  • Other proprietary content,

is owned by or licensed to BD GLOBAL INC. and is protected by applicable intellectual property laws.

 

No part of this website may be copied, reproduced, distributed, modified, published, or used for commercial purposes without our prior written permission.

Unauthorized use of our intellectual property may result in legal action.

13. Privacy

We respect your privacy and are committed to protecting your personal information.

Information collected through our website or during the provision of our services is handled in accordance with our Privacy Policyand applicable Philippine data protection laws.

By using our website or services, you acknowledge that you have read and understood our Privacy Policy and consent to the collection, use, and disclosure of your information as described therein.

For more information, please refer to our Privacy Policy.

14. Force Majeure

Smile Auto Car Wash shall not be held responsible for any delay, interruption, or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.

These circumstances may include, but are not limited to:

  • Typhoons, floods, earthquakes, or other natural disasters;

  • Fire or other emergencies;

  • Power or water supply interruptions;

  • Internet or telecommunications failures;

  • Government actions or regulatory restrictions;

  • Public health emergencies or pandemics;

  • Labor disputes or strikes; or

  • Other events that could not reasonably have been anticipated or prevented.

 

Where reasonably practicable, we will make every effort to resume normal operations as soon as possible.

15. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

Any dispute arising out of or relating to these Terms or the use of our services shall, unless otherwise required by applicable law, be subject to the exclusive jurisdiction of the competent courts of the Philippines.

Nothing in these Terms shall prejudice any mandatory rights granted to consumers under Philippine law.

16. Changes to These Terms

Smile Auto Car Wash reserves the right to amend, update, or modify these Terms and Conditions at any time to reflect changes in our services, business operations, legal requirements, or industry practices.

Any updated version will be published on this website together with the revised Effective Date.

Your continued use of our website or services after any changes become effective constitutes your acceptance of the revised Terms.

We encourage customers to review these Terms periodically to stay informed of any updates.

Contact
Us

If you have any questions regarding these Terms and Conditions or our services, please contact us using the information below.

BD GLOBAL INC.


Smile Auto Car Wash

Phone: 0968-279-9588

Email: admin@bd-globalinc.com

Website: www.to-smile.com

Business Hours
Monday – Sunday
8:00 AM – 8:00 PM (Philippine Standard Time)

 

We are committed to providing prompt and professional assistance and will make reasonable efforts to respond to your inquiries as quickly as possible.

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