Secure Payment Process
A LEGAL DISCLAIMER
Welcome to Smile Auto Car Wash, a brand operated by BD GLOBAL INC.
We are committed to providing a fast, convenient, and secure payment experience for all customers. This Payment Flow explains how customers purchase our services, complete online payments, and receive our car wash services through our website and participating Smile Auto Car Wash locations.
Last Updated: July 2026
Step 1-3
Step 1 - Choose Your Service
Customers may browse and select from the available car wash services
through our website.
Available services may include:
Basic Wash
Premium Wash
Deluxe Wash
Wax Service
Interior Cleaning
Tire Shine
Detailing Services
Membership Subscription Plans
Promotional Packages
Service availability may vary depending on the branch and promotional campaigns.
Step 2 - Review Your Order
After selecting the desired services, customers will be presented with an order summary that includes:
Selected services
Optional add-ons
Quantity
Membership discounts (if applicable)
Promotional discounts
Applicable taxes
Total amount payable
Customers are responsible for reviewing all order details before proceeding to payment.
Step 3 - Proceed to Secure Checkout
After confirming the order, customers will proceed to our secure checkout page.
Smile Auto Car Wash partners with trusted payment providers to ensure secure payment processing.
Customers may choose from available payment methods, including:
Visa
Mastercard
Debit Cards
GCash
Maya
QRPH
Other supported payment methods available at checkout
Payment availability may vary depending on the customer's location and the payment provider.
Step 4-6
Step 4 - Payment Authorization
When payment information is submitted, the transaction is securely transmitted to our authorized payment service provider.
The payment provider performs various security checks, including fraud prevention and payment authorization.
Smile Auto Car Wash does not store customers' complete card numbers, CVV codes, or other sensitive payment credentials on our servers.
All payment processing is handled through secure PCI-compliant payment partners.
Step 5 – Payment Confirmation
Once the payment has been successfully authorized:
-
The transaction will be confirmed.
-
The customer will receive a payment confirmation.
-
A digital receipt or transaction record may be provided.
-
The order status will be updated.
Customers should retain their payment confirmation for future reference.
Step 6 – Service Fulfillment
Depending on the selected service, customers may:
Walk-in Service
Visit the selected Smile Auto Car Wash branch and present their payment confirmation.
Scheduled Service
Arrive at the selected branch at the scheduled appointment time.
Membership Service
Membership customers may enjoy services according to the terms of their selected subscription plan.
Service availability may vary depending on branch operating hours.
Step 7-9
Step 7 – Vehicle Inspection
Before the service begins, our staff may perform a brief visual inspection of the vehicle.
Customers may be asked to:
Remove valuable belongings
Remove loose accessories
Secure antennas or removable parts
Inform staff of any existing vehicle damage
This inspection helps ensure safe service delivery.
Step 8 – Car Wash Service
Our trained staff will perform the selected services using professional equipment and cleaning products.
Service duration varies depending on:
Selected package
Vehicle size
Traffic volume
Additional detailing services
Step 9 – Completion of Service
After completion:
Customers may inspect the vehicle.
Any immediate concerns should be reported before leaving the premises.
Our staff will make reasonable efforts to resolve service-related concerns.
Others
.png)
A payment may fail for several reasons, including but not limited to:
-
Insufficient funds
-
Card declined by issuing bank
-
Incorrect payment information
-
Payment timeout
-
Network interruption
-
Security verification failure
If payment is unsuccessful:
-
No service order will be confirmed.
-
Customers may retry the payment using the same or another payment method.
-
No duplicate charges should occur for unsuccessful transactions.
If duplicate charges are suspected, customers should contact us immediately.
Failed or Unsuccessful Payments
Smile Auto Car Wash places the highest priority on payment security.
We use trusted third-party payment providers that employ industry-standard encryption and security technologies to protect customer transactions.
Sensitive payment information is processed securely and is not stored by Smile Auto Car Wash.
Payment Security
Refund eligibility is governed by our Refund Policy.
Refund requests may be considered for situations including:
-
Duplicate payment
-
Incorrect charge
-
Authorized payment with no service provided
-
Technical payment processing errors
-
Approved refunds will be processed using the original payment method whenever possible.
Refunds
Customers enrolled in a Membership Subscription authorize recurring billing according to the selected subscription plan.
Membership terms, billing schedules, cancellation procedures, and refund eligibility are governed by the Membership Terms and our Refund Policy.
Membership Payments
Contact
Us
If you experience any payment-related issues or have questions regarding your transaction, please contact us.
BD GLOBAL INC
Smile Auto Car Wash
Email: admin@bd-globalinc.com
Website: https://www.to-smile.com
Phone: 0968-279-9588