Refund Policy
Effective Date: July 2026
Last Updated: July 2026
Refund Policy
At Smile Auto Car Wash, customer satisfaction is important to us. We strive to provide high-quality vehicle care services and a smooth payment experience.
This Refund Policy explains the circumstances under which refunds may be requested and how refund requests are processed.
1. General Policy
Refund requests will be evaluated on a case-by-case basis.
We reserve the right to verify all refund requests before approving or declining a refund.
Submitting a refund request does not automatically guarantee that a refund will be issued.
2. Eligible Refunds
A customer may be eligible for a refund under circumstances including, but not limited to:
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Duplicate payments for the same transaction;
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Incorrect payment amounts caused by a system error;
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A payment was successfully completed, but the requested service could not be provided due to operational reasons;
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An authorized transaction was charged more than once;
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Other circumstances where a refund is required under applicable Philippine law.
Approved refunds will normally be returned using the original payment method whenever reasonably possible.
3. Non-Refundable Services
Refunds will generally not be granted in the following situations:
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The service has already been completed as requested.
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The customer changes their mind after the service has been provided.
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The customer refuses the service after work has already commenced.
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The customer fails to arrive for a confirmed appointment without prior notice, where applicable.
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The issue results from inaccurate information provided by the customer.
Nothing in this section limits any rights granted to consumers under applicable Philippine law.
4. Membership Subscriptions
For membership subscription plans:
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Membership fees are generally non-refundable once the subscription period has begun.
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Cancellation of a membership will stop future recurring charges but will not automatically entitle the customer to a refund for the current billing period.
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Any exceptions will be handled in accordance with the specific membership terms or applicable law.
Smile Auto Car Wash reserves the right to suspend or terminate membership benefits in cases of fraud, abuse, or misuse.
5. Refund Request Procedure
Customers wishing to request a refund should contact our Customer Support and provide:
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Full name;
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Contact information;
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Date of payment;
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Payment reference or transaction ID;
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Description of the issue; and
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Any supporting documentation, where applicable.
Additional information may be requested to verify the transaction.
6. Processing Time
Once all necessary information has been received, we will review the request as promptly as reasonably practicable.
If approved, refunds are generally processed within 7 to 15 business days, although actual processing times may vary depending on the customer's bank, card issuer, e-wallet provider, or payment gateway.
Smile Auto Car Wash is not responsible for delays caused by third-party financial institutions or payment providers.
7. Payment Provider Fees
Where permitted by applicable law, certain fees charged by third-party payment providers or financial institutions may be non-refundable.
Any applicable deductions will be explained to the customer before the refund is completed.
8. Changes to this Refund Policy
We may update this Refund Policy from time to time to reflect changes in our business operations, services, or legal requirements.
Any revised version will be published on this website together with the updated Effective Date.
Contact
Us
If you have any questions regarding this Refund Policy, please contact us.
BD GLOBAL INC.
Smile Auto Car Wash
Business Address
M239 Regus, 2/M Victoria de Makati Dela Rosa St., Makati Metro Manila Philippines 1230